Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you create an account, use our services or interact with our site. We take your privacy seriously and set out below the types of data we handle, why we process it and how you can manage your information. Please read this policy carefully so you understand our practices.
Types of data we collect
We collect information you provide directly and data generated by your activity on our site. This includes account data, contact details, and records of transactions and play history. We also gather technical information about your device and connection to improve service delivery.
Personal data
Personal data may include name, date of birth, email address, postal address, payment details and identity documents where verification is required. We collect this to create and maintain your account, verify identity for security and compliance checks, and to process deposits and withdrawals.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, location data (where permitted), and usage logs. This helps us maintain account security, detect fraud and ensure the site functions correctly across devices.
Transactional and activity data
Transactional data includes deposits, withdrawals, bets and game history. Activity data covers session length, pages viewed and recent wins. We use this information to process payments, resolve disputes and provide account statements.
How we use information
We use personal and technical data to manage your account, process transactions, prevent fraud and comply with legal obligations. We may also use anonymised or aggregated data for service improvement and internal reporting. Where required, we will ask for consent before using data for marketing purposes.
Data protection practices
We implement technical and organisational measures designed to protect your information from unauthorised access, loss or misuse. These measures include access controls, encrypted data transfer and secure storage. Only authorised staff and third-party service providers with appropriate safeguards may access personal data for operational purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions and analyse site performance. You can manage cookie preferences in your browser. Certain features may be limited if cookies are blocked.
User rights
You have rights to access, correct or request deletion of your personal data, subject to legal or regulatory retention requirements. You may also object to certain processing and request restriction of processing in specific circumstances. For marketing communications, you can withdraw consent at any time.
Access, correction and deletion of data
To access, correct or request deletion of your information, contact our support team. We will respond to valid requests and advise if we are unable to comply for legal or operational reasons. Where deletion is carried out, copies may remain in backup archives for a limited time.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other partners necessary to provide our services. We require these parties to handle data in accordance with this policy and to maintain appropriate security measures.
Privacy policy updates
We may update this policy from time to time. We will publish changes on this page and, where appropriate, notify account holders. Your continued use of our services after updates indicates acceptance of the revised terms.
If you have questions or want to exercise your rights, contact us at [email protected].