Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Whether you need verification help, a payout update, or have a site query, contact us via email or phone and we’ll respond promptly. For urgent matters use phone support; for documents and payments use email. We aim for clear, practical help and can guide you through account checks, bonus enquiries and transaction queries, and friendly support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account issues, payouts, verification) |
| General enquiries | [email protected] (site notices, terms, regulatory queries, media) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments, support) |
| Phone | +44 20 7946 0821 (press 1 for support, billing queries) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or matters that require documents or explanations. Please send your message to [email protected], include a clear subject line, and provide up-to-date contact details and any relevant account information. This helps us process your request faster and avoids delays when verifying identity or reviewing attachments.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Simple account, deposit and bonus questions usually receive a same-day reply - more complex issues such as verification checks, payment disputes or technical investigations can take longer depending on their nature and any third-party involvement. We'll keep you updated until the issue is resolved.
Feedback
Your feedback matters - tell us what you like, what’s missing, or any ideas to improve the site. We read every message and use suggestions to refine games lists, promotions, payments, and support. Drop a note via [email protected] or use the site feedback form, and we’ll review your input to make the experience smoother, faster, and more enjoyable for all players.